Performance Conversations for Managers
Manage Appraisals to Align, Inspire and Empower High Performance
Based on the concepts from Getting to the Heart of Performance Management by Dr. Lee Kang Yam
This programme is WSQ certified
Participants will be awarded a certificate upon successful completion.
Up to 70% SkillsFuture Subsidy for Singapore Citizens (SCs) and Permanent Residents (PRs)
​​​Join our upcoming
public workshop
Duration:
Time:​
Format:
​​​​2 Days
9.00 am to 5.00 pm
Face-to-Face​
Please contact us if there are no schedules available.
Who Should Attend?
Managers who want to empower and inspire high performance from their team.
Overview
Managing performance appraisals go beyond simply understanding the organization's appraisal process or the forms to be filled. It has never been tougher especially with remote working and virtual collaboration. Much of the unhappiness on performance reviews comes from a lack of understanding of what performance management is, how appraisals are carried out and how people managers can empower their staff to rise up to challenges. Performance reviews need not be a defensive game or a paper exercise with demoralising impact. Instead they can serve to appreciate, validate and help our employees grow. Managers skilled in this process will align, empower and retain their employees to perform at their best. It is too important to be left to chance or have a "check-off-the-box" attitude on this.
Why is this critical?
Because it is not possible to have a high performing team when employees are unclear about their work objectives, do not own their performance or see themselves grow with the organization.
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Genuine commitment comes from honest conversations of doubts and concerns.
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Ownership needs to be chosen authentically by the individual, not manipulated or cajoled.
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When people leverage their strengths and gifts, they unleash their natural energy for performance.
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Growth mindset reframes development as growth opportunities.
Outline
Performance Conversations for Managers
This workshop focuses on:
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Structuring and navigating performance reviews.
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Understanding workplace drama in managing performance.
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Using growth mindset in performance conversations.
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Delivering behavioural based feedback with care and honesty.
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Building trust and rapport in review meetings.
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Using language of appreciation in performance conversations.
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Using questions to uncover motivation.
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Deepening ownership and commitment through conversations.
Learning Outcomes
By the end of the course, participants will be able to:
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Clarify expectations on work targets and desired behaviours.
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Apply deep conversation techniques to explore issues of ownership and commitment to work targets.
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Uncover workplace dramas and automatic negative thoughts that limit performance.
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Deliver performance feedback and development suggestions.
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Monitor achievement of work progress and performance zones.
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Demonstrate appreciation and recognition techniques to drive high performance.
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Conduct different types of growth conversations with staff to support their development goals.
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Apply evidence-based behavioural observations to link individual’s strengths and work achievements to organizational competencies.
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Apply a growth mindset, career anchors and interests to uncover different sources of motivation to increase drive and performance.
Available Formats
Both virtual and face-to-face formats available
The delivery options include:
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Live instructor led classroom learning for skills enablement (17 hours)
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Live instructor led virtual learning for skills enablement (17 hours)
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Microlearning module to build awareness (1.5 to 3 hours)
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Train-the-trainer programs for sustained skills enablement within an organisation ​​​
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Internal workshops are available with flexible delivery options to accommodate different needs, geographies, time zones and languages.
Workshop Fees & Subsidies
SC: Singapore Citizens I PR: Permanent Residents
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour.
*SkillsFuture Credit Claimable.
Payment can be made via PayNow or bank transfer.
Instructions on payment will be available after registration form submission.
Relevant Skills
Performance Management, Performance Appraisal, Developing People, Giving Feedback, Motivating People
Relevance to employment, upskilling and reskilling
Develop the ability to lead structured, developmental conversations that enhance performance and career growth. Develop the ability to provide feedback that inspires growth, enhances performance, and prepares employees for evolving roles.
1. Who usually attends your workshops? People managers, supervisors and leaders who need to set expectations, give useful feedback, address performance issues and support employee development. 2. What is a performance conversation? A performance conversation is an ongoing discussion between a manager and employee about expectations, progress, feedback, development and accountability—not simply an annual appraisal. 3. How can managers handle difficult performance conversations? Start with observable evidence, clarify the performance gap, understand the employee's perspective and agree on specific actions and follow-up. Effective conversations balance accountability with trust. 4. How is this different from traditional performance management training? The workshop focuses on the conversations managers need throughout the performance cycle—setting expectations, monitoring progress, giving feedback, developing people and addressing difficult issues.
Minimum Entry Requirements​
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Polytechnic Diploma
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IELTS 5.5 or equivalent (applicable for International learners)
Last updated on 24 Dec 2025