Our Programme / Fees
Learning Impact
LOVE 'EM OR LOSE 'EM
Keep Your Best People.
Don't wait for the exit interview.
The best time to find out what keeps your people is while they’re still with you.
Equip managers with practical A–Z Engagement Strategies and the conversation skills to understand what their people value, strengthen engagement and address issues before good employees decide to leave.
Based on Love ’Em or Lose ’Em®, the globally established approach to engaging and retaining good people, and delivered in Asia by The Flame Centre.
1.5-Day Workshop
In-person | Virtual | In-house
SkillsFuture eligible
Grade 1 Training Provider 2025
Customizable
WHY THIS MATTERS NOW
Your Engagement Survey Told You There's a Problem.It Didn't Tell Your Managers What to Do.
Employees rarely leave because of pay alone. They leave because there was no career conversation, no development, no sense of belonging — and no manager who noticed in time. Engagement scores identify the gap. Only managers can close it.
Managers are the single most important influencer of engagement and retention. They are your employee's first contact person — or the last. Yet most organisations invest in the survey and not in the conversation skills that determine what happens after it.
Across 20 years of delivering this workshop to managers in MNCs and government agencies, four patterns come up in almost every room:
OUR SOLUTION
26 A–Z Engagement Strategies -
One for Every Reason People Leave
Love 'Em or Lose 'Em: Getting Good People to Stay is built on research involving 18,000 people worldwide, asking one question: what actually makes talented people stay? The answer became 26 engagement strategies, A to Z, each one an action a manager can take without a budget, a title change, or permission from HR.
Most retention training explains why people leave. The 26 A–Z Strategies give managers what to do on Monday — a specific, named move for each stay factor, applied to a real person on their own team.
The 26 strategies group into four focus areas:
This workshop is not an engagement survey debrief. It does not analyse your scores or produce an HR action plan. It builds the manager conversation skills — stay interviews, career conversations, values discussions — that determine whether next year's scores move at all.
Love 'Em or Lose 'Em® and the 26 A–Z Engagement Strategies are the intellectual property of Beverly Kaye and Sharon Jordan-Evans, Career Systems International. The Flame Centre Pte Ltd is an authorised partner licensed to deliver this programme in Asia. Now in its sixth edition, Love 'Em or Lose 'Em has sold over 750,000 copies worldwide.
WHO SHOULD ATTEND
Is This Workshop Right for Your Organisation?
PROGRAMME STRUCTURE
1.5 Days - 26 Strategies They Can Use Immediately.
The workshop moves managers from understanding the business cost of losing people, to holding a real stay conversation with a named person on their team — with an ACTion plan they leave the room with.
Format: 1.5 days, face-to-face, virtual, or in-house. Available as a public workshop or customised for your organisation.
FREQUENTLY ASKED QUESTIONS
Love 'Em or Lose 'Em: Engaging and Getting the Best from your People in Hybrid + Remote Work
Proven Strategies and Tools to Engage and Retain Your Talent
Based on the award-winning CareerPower® model; concepts from Up is Not The Only Way by Beverly Kaye
This programme is WSQ certified
Participants will be awarded a certificate upon successful completion.
Up to 70% SkillsFuture Subsidy for Singapore Citizens (SCs) and Permanent Residents (PRs)
Join our upcoming
public workshop
Duration:
Time:
Format:
1 Day
9.00 am to 6.00 pm
Face-to-Face
Please contact us if there are no schedules available.
Who Should Attend?
Managers who want to build an engaged team and get the best from individual employees.
Overview
Love ‘Em or Lose ‘Em: Engaging and Getting the Best from your People workshop is based on the 6th edition of the bestselling book, Love ‘Em or Lose ‘Em by Beverly Kaye and Sharon Jordan-Evans. In today's disruptive world, employees are experiencing more stress and expected to do with less. With virtual working as a norm, employees are also more isolated and working longer hours. As a manager, how do you keep your team engaged, build a sense of community and retain them? With the increasing focus on building an inclusive workforce, managers play a pivotal role to support and engage their employees. In this workshop, managers develop critical skills to build more meaningful workplace relationships in order to unleash the full potential and capabilities of their direct reports. The workshop provides a powerful and lasting experience that both proves and reinforces an important point – Engagement and retention do not have to be complicated.
Why is this critical?
Employee engagement affects everything. When people are engaged:
-
They go the extra mile and you have a trusted and dependable workforce.
-
Productivity increases and bottom line improves.
-
They are 50% more likely to stay and hefty recruitment and training costs are avoided
-
Loss of experience, productivity and customer relationships from regrettable attrition are avoided.
-
Creativity, customer satisfaction, teamwork and performance are enhanced.
Learning Impact
Participant's Perspective
Love. Care. Trust.
I become more aware about how to be more patient with my staff, how to gain trust, how to respect them, how to give them active listening. It was really fantastic. I felt that to be a successful manager it's not just having that authority but to really gain that respect so the engagement will become very meaningful, even to me as an individual. So it’s not just taking care of my staff but actually in return I think my my job is more fulfilling.
Workshop Participant
(2024)
Love 'Em or Lose' Em: Getting Good People to Stay" was engaging and impactful. We had approximately 200 supervisors and managers attend your session and all learned a lot while also smiling and laughing. This is always a good sign. I really appreciated the way that you included opportunities for group interaction into your presentation and also your use of story-telling. I had many participants come up to me after the session excited to put the ideas into practice.
Joy Roman, HR Director
3M Singapore (2022)
Outline
This workshop:
-
Introduces key concepts and facts to support engagement.
-
Reviews personal motivators and engagement drivers and uncovers talent at risk.
-
Reinforces the influence of the manager.
-
Assesses strengths, opportunities and strategies for building an engaged team.
-
Introduces planning, facilitates practice, and provides a template for effective conversations.
-
Examines 26 practical ways to improve engagement levels and inspire loyalty.
-
Designs and prioritizes action-based engagement plans for individual direct reports.
Based on concepts from bestselling book, Love 'Em Lose 'Em: Getting Good People to Stay by Beverly Kaye and Sharon Jordan-Evans (2021)
Learning Outcomes
-
Learn the reasons and costs of disengagement and accept their responsibility in the solution.
-
Practise various engagement and retention strategies and best practices.
-
Understand the diverse values of staff across generations and personalities to tailor suitable engagement plans.
-
Balance task and people focus so people feel cared for and supported to perform.
-
Gain the competence and confidence to conduct Stay Interviews instead of Exit Interviews.
Available Formats
Both virtual and face-to-face formats available
-
Both virtual and face-to-face formats available
-
Full day (9 hours) instructor led learning for skills enablement
-
Keynote sessions (1 to 1.5 hours) for inspiration and awareness building
-
Train-the-trainer programs for sustained skills enablement within an organisation
-
Internal workshops are available with flexible delivery options to accommodate different needs, geographies, time zones and languages.
Workshop Fees & Subsidies
SC: Singapore Citizens I PR: Permanent Residents
With effect from 1 Jan 2022, SSG will introduce a fixed Absentee Payroll (AP) rate at $4.50 per hour.
*SkillsFuture Credit Claimable.
Payment can be made via PayNow or bank transfer.
Instructions on payment will be available after registration form submission.
Relevant Skills
Engagement, Leadership, Developing People, Influence, Communication, Motivating People, Employee Retention
Relevance to employment, upskilling and reskilling
Strengthen your leadership capabilities to boost engagement, retention, and team morale.
For New Managers: Develop essential people management skills, improve team communication, and create an inclusive work environment to retain talent.
For Senior Managers: Gain deeper self-awareness and strategic insights to enhance team spirit, increase productivity, and foster a culture of high engagement.
Minimum Entry Requirement
Learners are expected to be able to possess the following requirements:
• GCE N Level English (minimum C6 grade)
• IELTS 5.0 or equivalent (applicable for International students)
• At least 1 year of working experience
Last updated on 24 Dec 2025