LOVE 'EM OR LOSE 'EM
Engagement and Retention.
Get Good People to Stay.
The best time to find out what keeps your people is while they’re still with you.
Equip managers with practical A–Z Engagement Strategies and the conversation skills to understand what their people value, strengthen engagement and address issues before good employees decide to leave.
Based on Love ’Em or Lose ’Em®, the globally established approach to engaging and retaining good people, and delivered in Asia by The Flame Centre.
1.5-Day Workshop
In-person | Virtual | In-house
SkillsFuture eligible
Grade 1 Training Provider 2025
Customizable
✓ Authorised Asia Partner - Love 'Em or Lose 'Em
✓ Based on research with 18,000 people worldwide
✓ Delivered to managers for 20 years
✓ Trusted by 3M, Schneider Electric, Civil Service College, HDB, ICA
✓ TRAQOM Quality Rating 4.35 / 5.00
WHY THIS MATTERS NOW
Your Engagement Survey Told You There's a Problem. It Didn't Tell Your Managers What to Do.
Employees rarely leave because of pay alone. They leave because there was no career conversation, no development, no sense of belonging — and no manager who noticed in time. Engagement scores identify the gap. Only managers can close it.
Managers are the single most important influencer of engagement and retention. They are your employee's first contact person — or the last. Yet most organisations invest in the survey and not in the conversation skills that determine what happens after it.
Across 20 years of delivering this workshop to managers in MNCs and government agencies, four patterns come up in almost every room:
OUR SOLUTION
26 A–Z Engagement Strategies -
One for Every Reason People Leave
Love 'Em or Lose 'Em: Getting Good People to Stay is built on research involving 18,000 people worldwide, asking one question: what actually makes talented people stay? The answer became 26 engagement strategies, A to Z, each one an action a manager can take without a budget, a title change, or permission from HR.
Most retention training explains why people leave. The 26 A–Z Strategies give managers what to do on Monday — a specific, named move for each stay factor, applied to a real person on their own team.
The 26 strategies group into four focus areas:
This workshop is not an engagement survey debrief. It does not analyse your scores or produce an HR action plan. It builds the manager conversation skills — stay interviews, career conversations, values discussions — that determine whether next year's scores move at all.
Love 'Em or Lose 'Em® and the 26 A–Z Engagement Strategies are the intellectual property of Beverly Kaye and Sharon Jordan-Evans, Career Systems International. The Flame Centre Pte Ltd is an authorised partner licensed to deliver this programme in Asia. Now in its sixth edition, Love 'Em or Lose 'Em has sold over 750,000 copies worldwide.
WHO SHOULD ATTEND
Is This Workshop Right for Your Organisation?
PROGRAMME STRUCTURE
1.5 Days - 26 Strategies They Can Use Immediately.
The workshop moves managers from understanding the business cost of losing people, to holding a real stay conversation with a named person on their team — with an ACTion plan they leave the room with.
Seven Messages in the Workshop
Format: 1.5 days, face-to-face, virtual, or in-house. Available as a public workshop or customised for your organisation.
LEARNING EXPERIENCE
Love 'Em or Lose 'Em
TGS-2024044448
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Practise various engagement and retention strategies and best practices
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Understand the diverse values of staff across generations and personalities to tailor suitable engagement plans
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Balance task and people focus so people feel cared for and supported to perform
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Gain the competence and confidence to conduct Stay Interviews instead of Exit Interviews
LEARNING IMPACT
Skills Growth After The Workshop
We asked participants to rate their own capability before and after the workshop, to see how far they had grown. These are the average scores across our Love 'Em or Lose 'Em cohorts — we track capability growth, not satisfaction.
Source: Flame Centre pre/post participant self-assessment, Love 'Em or Lose 'Em cohorts.
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Love. Care. Trust.
I become more aware about how to be more patient with my staff, how to gain trust, how to respect them, how to give them active listening. It was really fantastic. I felt that to be a successful manager it's not just having that authority but to really gain that respect so the engagement will become very meaningful, even to me as an individual. So it’s not just taking care of my staff but actually in return I think my my job is more fulfilling.
Workshop Participant
(2024)
''
Love 'Em or Lose' Em: Getting Good People to Stay" was engaging and impactful.
We had approximately 200 supervisors and managers attend your session and all learned a lot while also smiling and laughing. This is always a good sign. I really appreciated the way that you included opportunities for group interaction into your presentation and also your use of story-telling. I had many participants come up to me after the session excited to put the ideas into practice.
Joy Roman, HR Director
3M Singapore (2022)
''
Thank you again for the fine job you did communicating the importance of Employee Engagement and Retention. You were excellent. Mixing story-telling with serious topics and talking with the audience instead of to the audience, kept everyone involved. I have received numerous comments from attendees on how much they enjoyed and benefited from your session. We look forward to continued work with you in the future.
- Ronnie Tan, former HR Director
Schneider Electric
FACULTY
Who Delivers This Programme
Our faculty bring both published research credibility and deep facilitation experience.
Jasmine Liew
Gladys Lim
HOW WE WORK WITH YOU
From First Conversation
to Measurable Impact
We treat every engagement as a partnership. Whether you are exploring options or ready to deploy, here is how we work.
FREQUENTLY ASKED QUESTIONS
Last updated on 14 Oct 2026