Frequently Asked Questions

APPENDIX A

 

Terms and Conditions

 

All are governed by the following terms and conditions. By submitting your registration, you agree that you have read, understood, agreed and accepted all the terms and conditions stipulated herein.

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1. General Eligibility Criteria

• Funding support is only applicable for Singaporean Citizens and Singapore Permanent Residents (PR).

• Sponsoring companies must be registered or incorporated in Singapore for company sponsored trainees.

• Participant(s) should not have been barred or blacklisted from taking any form of training assistance of any SSG funded schemes.

• Training grant applications must be submitted between the period of 30 days before course start date and 30 days after course start date. Any application submitted outside of this time period will be rejected.

• ​All participants must meet the minimum entry requirements of each workshop before registration.

• Attendance-taking for SkillsFuture Singapore's (SSG) funded courses must be done digitally via the Singpass App. This applies to both physical and synchronous e-learning courses.

• All participants must be assessed “Competent” (C) for all assessments and must achieve at least 75% attendance before they are eligible for the course fee funding.

• All required post-course assessments must be completed within 90 days from the date of course completion.  In the event that the trainee fails the first assessment, they need to book retake assessments. Retake assessment is charged $100 (before GST) per assessment.

• Claim submission applications must be submitted no later than 30 days after the course end date. Any claim submitted after this will be rejected.

• Participant is attending a SSG Funded course and will be required to provide their personal email address and company email address (if applicable) and mobile number which would be submitted to SSG for survey purposes.

• All participants must participate in a Quality Survey (last day of class) and Outcome Survey (6 months after course completion) by SSG. Results will be published at https//www.myskilssfuture.sg portal every quarterly.

  • The government or other third party agencies may decline to provide subsidies to you for whatever reason. This can be for whatever reason, including but not limited to: -
    
    a.Failure to show up despite signing for a course;
    b. Failure to complete the course;
    c. Failing the course; 
    d. Failing to pay nett fee in time such that the subsidies cannot be claimed;
    e. Having a prior attendance at the course;
    ​    In such a condition, you agree to make payment to Flame Centre the full price as
        communicated to you in writing.

 

2. Facility, Quality & Training Details

• All courses will be conducted in English unless otherwise stated.

• Contact details as follows: Hotline number: 88014729 | Email: enquiries@flamecentre.com | Website: www.flamecentre.com

• The number of participants is restricted to the maximum allowed for each course to ensure a trainer/participant ratio that will facilitate effective training outcome. Some courses may require a minimum number of participants before it can proceed and participants will be duly informed should there be a need to cancel a class. Please see Clause 4 on our Withdrawal, Cancellation and Refund Policy.

• You agree to act in the spirit of partnership;  that if the quality of training, classes or the Trainer is of inadequate quality to inform Flame Centre  and/or the Trainer within fourteen (14) days of the session.

 

3. Payment Details

• Invoice will be sent out upon confirmation of course and payment is required upon receipt of invoice.
   

• Payment Methods: PayNow to 200407624D

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4. Withdrawal, Cancellation and Refund Policy

• All notice of withdrawal must be given in writing.

• No refund of course fees will be approved if course materials have been collected by participant.

• For cancellations received in writing, refunds will be given according to the following:
   

Percentage of fees refundable, if written notice of cancellation received before written confirmation sent:

50% - Less than 15 but more than 10 business days before Course Start Date

25% - Less than 10 but more than 5 business days before Course Start Date

0% - Less than 5 business days before Course Start Date

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• In unexpected circumstances, Flame Centre may need to amend, cancel, modify, or withdraw any courses. Every effort will be made to communicate early to participants by text messages or email. Participant will have the option to register for an alternative date or have paid fees refunded.

 

5. Request for Change

• Under special arrangements, you may request for variations in your registration. This may be a request for substitution/ replacement and/or postponement of commencement date or inter-course transfer. All requests for change must be made in writing and received by us no later than three weeks before course commencement.

• Any request for any change from the original registration should be received at least two weeks before the date of commencement of the workshop you registered for.

• All requests for change are subject to review, verification and acceptance by the Flame Centre. You will receive a written notification on the management’s decision within 48 hours from the date of receipt of your request. The management reserves the right to turn away any participants if no written approval has been given.

• You are allowed to submit only ONE request for change for every course registered at any one time. You are strongly advised to consider your choice of dates and courses carefully when submitting your registration. Once the change is effected, you will not be allowed to withdraw from the course or reverse the request. The full fee will apply in this instance. If there is a shortfall in fees between the initial course registered and the new course, participants are required to top up or Flame Centre will refund the difference.

 

6. Disclaimer, Indemnity and Liability

Flame Centre, its management, trainer, advertising agency and/or employees cannot be held liable for any loss, damage, bodily injury and/or liability sustained by any participant nor expenses incurred by any of the participants and their organizations arising directly or indirectly from the modification, alteration, cancellation or termination of any of its courses other than the refund of the fees applicable. 

 

7. Confidentiality Clause

Flame Centre is committed to maintaining the confidentiality of the client’s personal information and undertakes not to divulge any of the client’s personal information to any third party without the prior written consent of the client. As part of the funding conditions, participants’ information will be shared with SSG.