Dr. Lee Kang Yam Chief Learning Curator | Flame Centre In my performance management training, I often asked participants what comes to their mind when they think of ‘Performance Management’ and frequently, the majority of the answers seemed to be ‘appraisal’, ‘grade’ or ‘assessment’ just like to word cloud image above. Most people equate performance appraisal to performance management. Performance appraisal is part of the performance management process - it is an important pa

For the matter, how do you get new staff to learn about voluminous and complex Standard Operating Procedures in your company?