Performance Management Conversations

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Tough Performance Conversations: Navigating Difficult Feedback

By Lee Kang Yam

What warrants a crucial conversation on performance?
How do I give feedback to staff who do not meet my expectations?
What do I do to manage low performers before it’s too late?
What if a high performer has unrealistic expectations? How do I manage him/her without discouraging him/her?

Articles

SMART Goals but Getting Dumber

People set SMART goals all the time but why do they not achieve them? What do we do about them? In the yearly MBO ritual, managers set objectives with their team. Most organizations use the SMART goal setting or a variation of it for this objectives setting process. SMART stands for Specific, Measurable, Achievable/Attainable, Realistic/Relevant […]

Managing Your Willpower at Work

It is a season that employee turnover is beginning to creep up. A talent has just left. The remaining staff are overloaded taking on additional responsibilities. People are stressed, morale spirals downwards and the trickle of talent loss might become a gush if you do not quickly hire a replacement. Prepare the job description, get […]

3As Performance Conversations

In a survey by the Chartered Institute of Personnel and Development, only 20% of the respondents indicated a positive impact of performance appraisals on their performance, whereas 21% felt no positive impact and 59% were neutral. Similarly, 60% of the organisations surveyed by WorldatWork gave a C or worse when grading the effectiveness of their […]

The Power of Pause

WOMEN REPRESENT ABOUT half of the nation’s workforce yet still make about 83 percent of men’s median wages, according to the U.S. Bureau of Labor Statistics. They’re also underrepresented in the c-suites and boards across nearly every industry. In other words, women are working just as hard but aren’t seeing the full benefit of their […]

Elevating the Employee Experience

Employee engagement. What is it? Where do you start? And how do you go from a place where you are managing attrition to attrition managing you? EY, a global professional services organization of member firms with more than 200,000 employees and operating in more than 150 countries, faced a problem common in the professional services […]