Performance Conversations | The Flame Centre

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Tough Performance Conversations: Navigating Difficult Feedback

By Lee Kang Yam

What warrants a crucial conversation on performance?
How do I give feedback to staff who do not meet my expectations?
What do I do to manage low performers before it’s too late?
What if a high performer has unrealistic expectations? How do I manage him/her without discouraging him/her?

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In a survey by the Chartered Institute of Personnel and Development, only 20% of the respondents indicated a positive impact of performance appraisals on their performance, whereas 21% felt no positive impact and 59% were neutral. Similarly, 60% of the organisations surveyed by WorldatWork gave a C or worse when grading the effectiveness of their […]

The Power of Pause

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