You Want to be a Trusted Business Partner… Now What?

People are chosen because of their technical skills and expertise; but once on the job, most come to realize technical expertise does not guarantee successful implementation. Whether you’re an internal staff person or an external consultant, the challenge we face is the lack of direct control over the implementation of our ideas. Yet a measure of our success is whether our expertise gets utilized. In this process Flawless Consulting is not just about practical skills and tools to navigate the engagement process with our clients, but a way of being that builds deeper trust and partnership with them.

In this interactive webinar, Wendy Tan explores with Daphne Woolfolk, Director of Consulting Services, these questions:

  • How do we shift from a pair of hands or expert to a trusted partner?
  • What are the skillset and mindset of a business partner?
  • Is an authentic consultant an oxymoron?
  • How do we deal with client resistance?
  • How do we contract for 50/50 responsibility and client commitment?

Participants will have a chance to ask questions too.


For over 30 years, Flawless Consulting workshops have helped more than a million staff people and consultants globally in Fortune 500 firms to improve their business partnering skills. This book has also been recognised by the Organisation Development Network as one of the most influential book over the past 40 years.


Date: 13 February 2017

Time: 9.30 to 10.30 am (Singapore/Beijing time)

Venue: Virtual (we will send you a link after you register)


Speaker: Daphne Woolfolk
Director of Consulting Services, Designed Learning

Daphne has 20+ years of experience working with organisations to build a cohesive culture, develope leaders and engage employees. She teaches how to build work environments that meet that changing needs of a business and enable poeple to bring their best selves to work every day. She has been an avid student and teacher of the principles of Flawless Consulting since 2 decades ago. She has been a featured speaker on the human side of change for groups including the IL CPA Society, The Chicago Tribune and the Chicagoland Chamber of Commerce. Daphne also served as an internal consultant holding leadership roles in Human Resources and Organisational Effectiveness for Colgate-Palmolive and Philip Morris.

Moderator: Wendy Tan
Founding Partner, Flame Centre

A consultant, writer and speaker, Wendy Tan integrates wholeness at work so we act with wisdom to create greater good. Wendy has co-founded Flame Centre, a talent development and instructional design practice based in Asia. Their work in integrating pedegogy and technology for learning advantage has recently won the InnoPlus Spark and HRO Today Thought Leadership Awards. She is a Certified Professional Speaker (CSP), a designation conferred by National Speakers Association as the profession’s international measure of professional platform competence. She is also the author of upcoming book, “Wholeness At Work: Gifts from East and West”.



Feel free to email us at if you have any questions if this is a good use of your time. Check out our resources on this topic.

Flawless Consulting workshop is a good training for HR professionals. It helps HR professionals become real business partners through various approaches – contracting, discovery and feedback. What’s more important is that it helps HR staff think and act as professional consultants with their unique and powerful perspectives.

– Madelaine Zhang, HR Director, Whirlpool

Flame Centre conducted Flawless Consulting workshop for one of our leadership teams. It exceeded the expectations of the participants and sponsor by the quality of insights provided and the overall team engagement. 

– Sai Krishnan Mohan, Senior Consultant, Honeywell

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